DELIVERY & INSTALLATION
Q. Do you provide delivery and installation?
Delivery service is available upon request. As our glass processing line and factory storehouse is conveniently located in Changi we invite customers to do self- collection for urgent orders. Carlton Glass has a fleet of delivery vehicles ranging from a 10’ light lorry to a full sized 30 tonne truck with a hi-ab crane to handle the delivery of our glass products.
Please note that we do not offer installation services.
Q. How long does installation take?
Carlton Glass processes and supplies glass – we don’t have our own installation team. Any questions on installation should be directed to your glass installation professional.
Q. If I were to order today, when can I do collection?
We aim to have the glass delivered within 3-7 days.
Because your glass will be produced right here in Singapore, Carlton Glass has the competitive advantage of shorter delivery lead times – only 3-4 days for tempered glass and 5-7 days for laminated glass.
Q. If I require the glass urgently, when can I collect it?
You may collect the glass within the same day with time allowances of 4-5 hours any glass services. This excludes laminated glass which requires at least 1 day. We are able to offer this level of flexibility because we have our own glass processing line here in Singapore.
However, please do note that there will be an extra charge imposed for urgent items.
Q. What happens if the glass ordered is not in good condition?
While we have a stringent quality control process at our Changi glass processing line, it is advisable for customers to check the goods upon collection of glass to avoid any disappointment and the trouble of sending the glass back to our office.
If in any case if the glass condition is not acceptable, we will be glad to replace the items as necessary.